Is Your Eufy Camera Offline? Find the Solution Here
Have you ever encountered the Eufy offline camera issue? If yes is your answer, then were you able to resolve it on your own? If not, then don’t worry, as we have got you covered.
Nowadays, keeping your home secure is important, and a security camera is a convenient way to keep an eye on your home. Featuring motion detection, night vision, and two-way audio, Eufy Camera is a smart security camera.
But what if you encounter the Eufy camera offline? Many users have reported that they are struggling with the Eufy offline issue. There could be numerous reasons that cause the same problem.
If you are also one of those who are facing the Eufy offline and wondering why is my Eufy camera offline. Then you have reached the right place. In this guide, we will walk through a step-by-step guide on how to fix the Eufy offline camera issue.
Why is My Eufy Camera Offline?
When we become familiar with the underlying cause of the problem, it becomes more easy to identify and implement an efficient and adequate resolution. Therefore, before jumping to fixes, you should know the causes of the problem. Here, we have listed some common reasons for the Eufy offline.
1. The Camera has Run Out of Battery
If you have a battery-powered camera, then you should check whether the camera is running out of battery. The Eufy camera lasts up to a year without charging. If the batteries are running low, then you can easily identify this by using the Eufy app. You need to charge or replace the batteries to fix the problem.
2. The Camera Can’t Connect to the Network
Your Eufy camera is unable to connect with the HomeBase, which is why it leads to the Eufy camera offline. So, you need to check that the HomeBase is plugged into a power source and connected to the internet.
3. Corrupted Eufy Software
If the firmware of the Eufy camera gets corrupted, then you may encounter the Eufy camera offline. You will encounter the same problem if your camera has corrupted temporary files.
4. Router Firewall Issues
You may encounter the camera offline due to firewall issues with the router. If this is the problem, then you should disable the firewall on your router for the Eufy camera to access the internet.
5. Outdated Eufy App
If your Eufy camera app gets outdated, then you may encounter Eufy offline. So, in this case, you need to download the latest version of the Eufy app. You can easily download the app from the App Store or the Google Play Store.
Steps to Resolve Eufy Camera Offline
As of now, you have understood the root causes of the problem, now it is time to fix it as soon as possible. If you don’t know why is my Eufy camera offline and how to fix it. Then go through the following fixes to rectify the Eufy offline.
1. Restart the Eufy Camera
The first and foremost step to resolve any technical problem is to restart the device. So, if you are struggling with the Eufy offline problem, then simply restart your camera.
Restarting the camera will fix any bugs and glitches that were causing the problem. After restarting the camera, you need to reconnect your Eufy camera to the internet to clear the error.
2. Restart the WiFi Router
After restarting the Eufy camera, you should also restart your WiFi router to fix the Eufy camera offline. Sometimes, a simple restart fixes the problem. To restart the router, all you have to do is turn it off and wait for some time. After that, turn the WiFi router on again and connect your camera to the WiFi network.
3. Check the Home Base Connectivity
The Eufy HomeBase acts as the base station that connects the Eufy camera to the Eufy security app. If there are any issues related to the Eufy HomeBase, then that can affect the whole communication channel and may face the Eufy camera offline.
So, it is better to check whether the Eufy HomeBase has access to an internet connection. You can easily do this by checking the status of LED lights. If the LED is green, it means the HomeBase is connected to the internet.
But if you see a red LED, then it means the connection is not proper. You should also make sure that the HomeBase is also connected to the internet. If you are facing a connectivity problem, then use an Ethernet cable to connect HomeBase to your internet router.
4. Update the Eufy Camera App
As mentioned above, an outdated Eufy camera app can also the Eufy offline issue. So, you need to update the Eufy app, if it has been a very long time since you haven’t updated the device.
The Eufy Security app is the main interface for communicating with Eufy cameras, so it must be up-to-date. Most of the time, the security app gets updated on its own. But if it is not, then you need to update it manually.
You can update the Eufy camera app from the Google Play Store or the App Store, depending on the device you have. While downloading the update, make sure you download the latest version of the app.
5. Update the Eufy Camera Firmware
The Eufy camera manufacturer often releases updates to solve connectivity issues. Firmware updates also help to improve the overall performance of the device. Usually, the firmware updates can be found on the official website of the Eufy camera or in the user manual of the camera. So, simply update the Eufy camera firmware to prevent yourself from the Eufy offline issue.
6. Move the Router
A Eufy camera offline issue indicates that it doesn’t have a stable connection to the WiFi. If you have placed the router far away, then the camera won’t be able to receive adequate signals.
This will affect the cameras, especially those that are placed outside of the house. If you notice that any of the camera is having this problem. Then try to move the WiFi router closer to the camera. This will improve your Eufy camera’s connection and prevent it from going offline.
Sum up
Certainly, the above guide will help you to understand why is my Eufy camera offline and how to fix it. If resolving the Eufy offline is tough for you, then follow the above troubleshooting resolutions to rectify the problem. By following these instructions will be able to put your Eufy camera back up and securing your house more profitable.