Eufy Camera Setup &
Troubleshooting

Secure your home with Eufy Security Camera Setup

You will need to have a eufy account. If not you have to signup for getting one. Once you have an account, you can either use phone application or website to reach the Eufy Camera login page. You can Easily Set Eufy Camera Setup Process there

Troubleshooting Eufy Camera Setup issues

The range of Eufy products is very exciting such as Video doorbells, alarm systems, vacuum cleaners, smart socks, and more. Among this range is the Eufy camera setup. 

Eufy security cameras can help you secure your home with their powerful 2K FHD video, human detection, smart motion detection, two-way audio, and other features. If you are facing any issues with your Eufy camera setup or want to learn it anyhow, then that information is going to come in handy. Through this page, you will get all the information you will need while setting up the new Eufy camera. 

You will also get to know the common troubleshooting steps to follow and resolve various issues. You will see information on the all Eufy camera login and setup process. Also, you can browse through our website to learn the installation steps for the other models.

Requirements for the Eufy Security Setup

To start with the Eufy setup process, you first need to verify if you meet the requirements for it or not. Read on some information that you will need for the process.:

  1. Eufy security app: You can download the Eufy app from the App Store or the Google Play Store. Open the app on your smartphone and look for the Eufy security app. When you find it, install it on the device.
  2. Default Eufy login Address: Visit our official website.
  3. The 4G nano sim card: You must also have a Nano Sim card that must be of the following specifications.
    • Country/ Region4G BandNetwork CarrierUSB2/ B4/ B5/ B12/ B13/ B14/ B66/ B71
    • EIOTCLUB: Prepaid 4G LTE; cellular data-only
    • Verizon: Prepaid; data-only
    • AT&T: Prepaid; data-only (AT&T 35 RTR DATA/6221A plan is recommended)
      UKB1/ B3/B7/ B8/B20/ B28A/ B38/ B40/ B41
    • EIOTCLUB: Prepaid 4G LTE; cellular data-only
    • Vodafone: Pay-as-you-go
    • O2: Pay-as-you-go
    • EE: Pay-as-you-go
    • Three: Pay-as-you-go
      DEB1/ B3/ B7/ B8/ B20/ B28A/ B38/ B40/ B41
    • EIOTCLUB: Prepaid 4G LTE; data-only
    • Deutsche Telekom: Pay-as-you-go
    • Vodafone: Pay-as-you-go
    • Congstar: Pay-as-you-go
    • O2: Pay-as-you-go
      AUB1/ B3/ B7/ B8/ B20/ B28A/ B38/ B40/ B41
    • Telstra/ Vodafone/ Optus (Specifications copied as same)

Starting with the Eufy Camera Setup

Before you set up your Eufy camera, you need to search for the options for charging. This is to ensure that the recording never stops. You also need to make sure that the camera is charged. You can use a solar panel or a wall charger for the same. For the wall charger, connect the camera to the wall charger through a USB cable. If you want to use the solar charger, then you can install the solar panel outdoors in a location that receives sunlight for 3 to 4 hours continuously. Then connect the same with the camera through a USB cable.

Eufy Camera Setup Process

Start with unboxing the contents of the box and ensure you have the following items with you – Eufy camera, screws, wall anchors, 90 cm AC charging cable, mounting bracket, plug for the solar connection, micro-USB to type-c cable for solar power connection, quick start guide, and 24/7 monitoring sticker. When you have verified the checklist, you can start with the steps mentioned.

  • First, insert a Nano SIM card into your Eufy camera.
  • Power on the camera by plugging it into the wall charger for now. Then wait for the LED status on the same to appear. Once the LED starts flashing blue, it means that the camera is ready for the setup.
  • Now, start the Eufy security app on your smartphone and sign up for an account.
  • When you have created one, then you can log in to the same to proceed with the setup process.
  • Well, you can also add your Eufy camera to the app. This app will also let you know the instructions and scan the QR code on the screen through the camera to pair it with the app.
  • When the app is complete, you will see that the LED has turned off. This might confuse first-time users but it means that the camera is added to the app successfully.

Configuring the APN settings on your Eufy Camera

If you are not able to complete the setup process using the app, then first you need to update the APN information manually. You can also get in touch with your network service provider to get the SIM card APN information. When you have the information, you can follow the steps below to complete the APN process easily.

  • Select the APN configuration from the screen.
  • After that head to the devices option and then the Menu here. Then select the settings option and then select the camera settings button.
  • Finally, select the APN setting.

Now, add the APN details manually and save these details.

Troubleshooting issues with the Eufy Camera Setup

Eufy camera is offline and cannot connect to the network.

There are numerous reasons why your Eufy security setup will not be successful and will show as Eufy offline. Here are some things that you must keep in mind. 

  • Make sure that you are using the 4G SIM card that is used in your region. You can also refer to the 4G SIM card table in the requirement section to check if you are using the correct SIM or not. Make sure that you have a working data plan.
  • Also, hand the sync button on the camera for about 2 seconds to reactivate it. You can also restart the camera by pressing the sync button 5 times. 
  • Also, check the working status of the SIM card by using it on the smartphone. If you are not able to find any signals, choose another area that has a strong network.
  • Recheck the APN information that you are using.

If your Eufy still fails to connect with the network, then you can contact our support services.

Not able to scan the QR code

Following are the steps that you can follow if Eufy setup is not able to scan the QR code.

  • The first thing you can try is to move your phone screen closer and farther away from the Eufy camera lens. It will adjust the focus.
  • Also, adjust the brightness level of the smartphone display so that you can see the content. If you are in a direct sunlight area, then you must you must move towards the shade.
  • Also, clean your camera lens to make sure that there is no interference in the view.
  • You can also use different smartphones to install the app. Also, try again with the scan.
  • Make sure that the Eufy app version is updated.
  • Try and Reset the camera by constantly pressing the sync button for about 8 seconds. When you reset the camera, then you can try scanning the QR code after 30 seconds.
not able to scan

Not able to add a Eufy Camera to the App

If you are failing to add your camera to the Eufy smartphone app, then you can follow the steps mentioned below:

  • Make sure that you are holding the sync button for about 2 seconds. You will hear a beep sound from the camera. Well, if you do not hear any sound, and see that the LED is also turned off, then try to charge the camera and add the camera again.
  • After that press and hold the sync button for about 8 seconds and it will reset your camera. When you see that the process is complete, then you can try the Eufy camera setup process again. 

If you are still not able to add your camera to the app, then you can call us for the same and we will help you out.

FAQ's

  • How do I set up my Eufy camera system for the first time?

Setting up your Eufy cameras is very easy. Start by downloading the Eufy Security app on your smartphone. Follow the easy-to-understand on-screen instructions to add your devices and then connect them to your Wi-Fi. After that customize settings to fit your preferences.

  • Can I install Eufy cameras without drilling holes in my walls?

Eufy’s is easy to set up when it comes to a drill-free setup. Most cameras come with numerous mounting options such as magnetic mounts. You can also use magnetic mounts for a hassle-free process where no tools are needed for any attachment.

  • What's the deal with Eufy's night vision? Is it as good as they claim?

Eufy’s night vision is a game-changer! The cameras use advanced infrared technology to capture clear, detailed footage even in pitch-black darkness. No more squinting at blurry shadows—Eufy’s got your back, ensuring your home stays secure around the clock.

  • Can I view my Eufy camera feed from multiple devices?

Yes, you can. What you need to do is simply log into the Eufy security app from different devices using the same account credentials. Whether you’re at home or on the go, you’ll have eyes on your property whenever you need them.

  • Do Eufy cameras work with voice assistants like Alexa or Google Assistant?

Eufy is all about making life easier, so they’ve integrated seamlessly with popular voice assistants. Just enable the Eufy Security skill or action on your preferred assistant, and you’ll be directing your cameras with a simple voice command. It’s like having your tech-savvy sidekick!